Collaborating for success
IRD’s goal was to give their customers easy
access to online services on the go with a mobile
app. With a clear vision in place, they asked us to
provide user experience design and Agile coaching
for their internal development team.
We helped the IRD form an Agile team, and we
coached their product owner and scrum team
throughout the project. The team succeeded in
delivering a high-value app within a very short
To kick off the design process, we worked
closely with the IRD team and their stakeholders to
map user experiences for the app. We identified the
functionality needed to make sure the app would
meet their business objectives.
Agile gave the team flexibility at every stage
of the project. During the development phase, the
team easily incorporated any unexpected changes and
flashes of brilliance generated by the project’s
large group of stakeholders.
Even when disaster struck and a key developer
was removed from the project, we didn’t tear our
hair out. Agile meant we handled this smoothly, and
the project was completed on time and to
The IRD was so impressed that members of the
team received the Director General’s award in
recognition of their superb work.
Another winner was the collaborative use of
Agile, not only to speed up the delivery and reduce
costs, but to boost the in-house knowledge of
development team. This will continue to be of
benefit to the IRD’s future projects.